Asian Counseling and Referral Service, a non-profit organization, promotes social justice and the well being and empowerment of Asian Pacific American individuals, families and communities; including immigrants, refugees, and native born; by developing, providing and advocating for innovative community-based multilingual and multicultural services. JOB DESCRIPTION TITLE: Supervisor - Aging and Adult Services DEPARTMENT: Aging and Adult Services SUPERVISOR: Director of Aging and Adult Services PURPOSE: Supervises and directs the work program services and staff. Monitors and evaluates staff and program performance. Facilitates working relations with other social service providers. Assists Director of Aging and Adult Services in program planning and development. Plans and directs work assignments for bilingual, culturally competent direct-service staff: monitors! performance of assigned staff and conducts timely performance reviews; approves salary
increases per agency budget and policies. Takes formal corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by assigned staff Responsible for screening, interviewing and hiring new employees. Trains and orients new employees on program work assignments as well as agency policies and procedures. Plans, develops, and conducts training both in-house and in the community: provides and arranges for formal staff training; provides on-going consultation to staff; arranges for appropriate case consultation by other professionals, as needed. Reviews case CARE assessments and records to ensure requirements are met and to determine effectiveness of actions taken. Provides supervision of bilingual and bicultural program staff. Plans, organizes and assigns work of the program staff. Participates in performing accura! te and culturally competent direct services (e.g. assessments and
homes visits, etc.) in Asian language(s), when needed. Makes recommendations and monitor quality of care with attention to cultural sensitivity. Performs crisis intervention for Aging & Adult Clients with limited English proficiency. Plans, monitors and implementation of program projects; communicates program polices and procedures to staff; prepares reports and evaluates program performance to ensure contract requirements are met. Reviews, analyzes, and monitors monthly/quarterly client service statistical reports. Utilizes reports to evaluate productivity, program trends and program development needs. Represents the Aging & Adult Services Program in community meetings and conferences. Coordinates services with other social service agencies in the development of program resources and services. Assists Program Manager in program planning, development, proposal writing and program audits. ! Prepares instructional and informational material regarding
program services. WORKING CONDITIONS: Multi-level staff, home visits. Work with elderly, non-English speaking clients with a variety of problems. High degree of stress. CONTACTS: Aging and Adult Services Program staff, Asian Pacific American clients with limited English proficiency, social service organizations, funding source administrators and QUALIFICATIONS: Master's degree in social work plus two years providing direct human services and one year of direct supervisory experience; or Bachelor's degree in relevant field plus four years of providing direct human services and one year of direct supervisory experience. Preferred ability to understand, speak, write, and read Asian/Pacific Islander language and English. Strong knowledge of A/PI cultures is required Experience working with in culturally and linguistically di! verse environment and API elderly with desirability, highly desirable. Knowledge of: principles, practice methods of social
casework, principles of human behavior, various aspects of the aging process, social service resources, social and economic forces, supervisory skills, grant writing skills. Ability to work under pressure; plan, supervise and train multi-lingual and multi-cultural staff and effectively organize work. Strong communication skills, both written and oral.
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Asian Counseling and Referral Service, a non-profit organization, promotes social justice and the well being and empowerment of Asian Pacific American individuals, families and communities; including immigrants, refugees, and native born; by developing, providing and advocating for innovative community-based multilingual and multicultural services. JOB DESCRIPTION TITLE: Case Manager II - Aging and Adult (Filipino Language) DEPARTMENT: Aging and Adult Services SUPERVISOR: Supervisor - Aging and Adult PURPOSE: To provide culturally competent case management services to elderly persons and adults living with disabilities within the Asian Pacific American community that are holistic, person-centered, and strengths-based with the goal of helping individuals to live a meaningful and independent life in the community. Performs services in compliance with agency ! policies and with contract and regulatory standards and requirement. PRIORITY ESSENTIAL JOB
FUNCTIONS RESPONSIBILITY Work with clients to develop and implement person-centered, holistic, and community-based care plan. Specific tasks include: Conducts comprehensive face to face assessment addressing broad range of life domains. Conduct reassessments and reauthorizations on an established schedule and implement appropriate service revisions. Develops, implements, monitors and modifies a written, personalized care plan in collaboration with client/family, physician and others as appropriate based on agreed outcomes and goals. Delivers client services based on the care plan, including visiting clients at their home and at other community locations accessible to clients. Provides client advocacy in attaining services and assistance in areas such as housing, medical resources, financial assistance, legal advocacy, personal c! are service, translation/interpretation. Assists clients in filing administrative hearings. Verify, authorize, and
monitors independent provider services accurately and on time so payments are made and to ensure uninterrupted quality services to clients. Expected to meet program performance and/or productivity standards. PRIORITY ESSENTIAL JOB FUNCTIONS Prepares concise, complete, and accurate program documentation according to agency policy and system standards and in a timely manner. Maintains complete and accurate case files and records. Expected to meet program paperwork / documentation standards. Performs program outreach functions in the community. Explains program policy and services to clients and others. Participates in training, meetings, consultations, and conferences. Coordinates and cooperates with other agencies and organizations on client evaluation, treatment plans, and follow-up to facilitate implementation of service plans, to meet state and a! gency requirements, and to ensure quality care to clients. Provides team back up when case coverage is
needed and assists in the orientation and training of new staff, as requested. WORKING CONDITIONS: Often assists non-English speaking community members facing a variety of cultural, economic, health, and age-related obstacles. High degree of stress. CONTACTS: Social and health services agencies, community/senior social agencies/organizations, clients, and relations. QUALIFICATIONS: Master's degree in social work or social/behavioral science; or Bachelor's degree in social science with three (3) years experience in social services. Or Bachelor's degree in other major with five (5) years experience in social services ; or AA in social science with seven (7) years experience in direct treatment; or HS diploma with nine (9) years experience in socia! l services Completion of Case Manager training program including State sponsored CORE Training, beneficial. Must have ability to understand, speak, write, and read Filipino language and English. Knowledge
of APA cultures is required. Knowledge of: the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the I&A/CM program and the services it provides; and the responsibilities of I&A/CM staff. Ability to: work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; and exercise judgment and organize multiple tasks. Employee must have a vehicle or reliable transportation to fulfill all job duties. If using personal or agency vehicle, this includes valid current Driver's license and must be insurable under agency's auto policy. If using personal vehicle, must have current auto insurance.
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Asian Counseling and Referral Service, a non-profit organization, promotes social justice and the well being and empowerment of Asian Pacific American individuals, families and communities; including immigrants, refugees, and native born; by developing, providing and advocating for innovative community-based multilingual and multicultural services. JOB DESCRIPTION TITLE: Case Manager I - Aging and Adult Services (Vietnamese Language) DEPARTMENT: Aging and Adult Services SUPERVISOR: Supervisor - Aging and Adult PURPOSE: To provide entry level culturally competent case management services to elderly persons and adults living with disabilities within the Asian Pacific American community that are holistic, person-centered, and strengths-based with the goal of helping individuals to live a meaningful and independent life in the community. Performs services in compliance with agency policies and with cont! ract and regulatory standards and requirement.
PRIORITY ESSENTIAL JOB FUNCTIONS Work with clients to develop and implement person-centered, holistic, and community-based care plan. Specific tasks include: Conducts comprehensive face to face assessment addressing broad range of life domains. Conduct reassessments and reauthorizations on an established schedule and implement appropriate service revisions. Develops, implements, monitors and modifies a written, personalized care plan in collaboration with client/family, physician and others as appropriate based on agreed outcomes and goals. Delivers client services based on the care plan, including visiting clients at their home and at other community locations accessible to clients; Provides client advocacy in attaining services and assistance in areas such as housing, medical resources, financial assistance, legal advocacy, personal care service, translation/interpretati! on. Assists clients in filing administrative hearings. Verify, authorize, and
monitors independent provider services accurately and on time so payments are made and to ensure uninterrupted quality services to clients. Expected to meet program performance and/or productivity standards. PRIORITY ESSENTIAL JOB FUNCTIONS Prepares concise, complete, and accurate program documentation according to agency policy and system standards and in a timely manner. Maintains complete and accurate case files and records. Expected to meet program paperwork / documentation standards. Performs program outreach functions in the community. Explains program policy and services to clients and others. Participates in training, meetings, consultations, and conferences. Coordinates and cooperates with other agencies and organizations on client evaluation, treatment plans, and follow-up to facilitate implementation of service plans, ! to meet state and agency requirements, and to ensure quality care to clients. Provide team back up when case coverage is
needed. WORKING CONDITIONS: Often assists non-English speaking community members facing a variety of cultural, economic, health, and age-related obstacles. High degree of stress. CONTACTS: Social and health services agencies, community/senior .social agencies/organizations, clients, and relations. QUALIFICATIONS: Bachelor's degree in social work or social/behavioral science; or Bachelor's degree plus two (2) years of social service experience; or Associate's degree or equivalent in social work or social/ behavioral science plus two (2) years social services experience; or HS diploma or equivalent, with four (4) years experience in social services. Completion of Case Manager training program including State sponsored CORE Training, beneficial. Must have ability to und! erstand, speak, write, and read Vietnamese language and English. Knowledge of APA cultures is required. Knowledge of: the aging process; the aging network service delivery system;
other service delivering systems in the community; the purpose of the I&A/CM program and the services it provides; and the responsibilities of I&A/CM staff. Ability to: work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; and exercise judgment and organize multiple tasks. Employee must have a vehicle or reliable transportation to fulfill all job duties. If using personal or agency vehicle, this includes valid current Driver's license and must be insurable under agency's auto policy. If using personal vehicle, must have current auto insurance.
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Asian Counseling and Referral Service, a non-profit organization, promotes social justice and the well being and empowerment of Asian Pacific American individuals, families and communities; including immigrants, refugees, and native born; by developing, providing and advocating for innovative community-based multilingual and multicultural services. JOB DESCRIPTION TITLE: Supported Employment Specialist (50% Time Position) DEPARTMENT: Vocational and Naturalization Services PURPOSE: Implements and coordinates culturally and linguistically competent supported employment service to ensure attainment of project goals and objectives. To provide culturally competent and recovery oriented case management services to job seekers with a disability . Services are holistic, person-centered, and strengths-based with the goal of helping indiv! iduals to achieve recovery and self sufficiency in the community. Work with clients to develop and implement
strengths-based supported employment vocational/training service plan. Specific tasks include: Conduct comprehensive assessment addressing broad range of life domains and to develop individualized service plan. Meet with clients to provide individual benefit counseling, job readiness assessment, vocational counseling, job coaching, assess progress in clients' service plans, and assist in job search activities, such as resume development, completing job applications, role playing job interviews, and providing job preparation skills training workshops. Assist clients and provide advocacy and coordination in accessing support services, training programs, and resources to ensure clients' training participation, employment! , and/or job retention. Deliver client services based on the vocational plan, including visiting clients at their home and at other community locations accessible to clients; Provides long term follow-up case management service to
ensure successful job retention, including maintaining regular contact with both client and employer to ensure satisfaction with job placement, and to troubleshoot and assist in problem-solving Expected to meet program performance and/or productivity standards. Prepares concise, complete, and accurate program documentation according to agency policy and system standards and in a timely manner. Maintains complete and accurate case files and records. Performs job development and program outreach functions in the community. Explains program policy and services to clients and others. Establishes and maintains employer relationships to develop job placement opportunities and in ! the coordination of employer services to address training and other needs. Provide training to and consultation for staff regarding supported employment service to individuals with disability; acts as a liaison between behavioral health and vocational program. Participates in
training, staff and team meetings, consultations, and conferences. Coordinates and cooperates with other agencies and organizations to facilitate implementation of service plans. Other job-related duties as assigned by management. WORKING CONDITIONS: Strict deadlines, performance requirements, and independent work with difficult clients/situations. High level of stress. CONTACTS: Staff, consumers, community agencies, and funders. QUALIFICATIONS: Master's degree in social work plus two years providing direct human services; or Bachelor's degree in relevant field plus four years of ! providing direct human services. Registered as a counselor with the Department of Health or have a letter of exemption from the Department of Health. Vocational service experience required. Knowledge of Asian/Pacific Island cultures and communities is required. Experience working within a culturally and linguistically diverse environment highly desirable. Ability to
speak an Asian language desirable. Ability to work with diverse ethnic groups and main stream population. Strong presentation and training skills required. Strong communication skills (oral/written).
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